Frequently Asked Questions

Does Honey Tree Hand Sanitiser kill germs?

Yes. Honey Tree Hand Sanitiser is an alcohol-based formula that kills 99.9% of germs while being gentle enough for everyday use.

Will Honey Tree Hand Sanitiser dry out my hands?

Honey Tree is enriched with New Zealand kānuka honey, aloe vera and glycerine to help keep hands feeling soft and hydrated. Many customers choose Honey Tree because it feels less drying than traditional hand sanitisers.

Is Honey Tree suitable for frequent use?

Yes. Honey Tree is designed for frequent everyday use at home, work, school, the gym and while travelling.

What makes Honey Tree different from other hand sanitisers?

Honey Tree combines effective germ protection with skin-conditioning ingredients, including New Zealand kānuka honey, aloe vera and glycerine, to help keep hands comfortable during regular use.

Does Honey Tree contain real New Zealand kānuka honey

Yes. Honey Tree products are enriched with genuine New Zealand kānuka honey.

Is Honey Tree made in New Zealand?

Yes. Honey Tree Hand Sanitiser is proudly made in New Zealand.

Can I refill my spray bottles?

Yes. Our 500ml refill bottles are designed to make topping up your Honey Tree spray bottles quick, easy and economical.

Is the formula sticky?

No. Honey Tree features a quick-drying, non-sticky formula that leaves hands feeling clean and refreshed.

Which Honey Tree product should I choose?

Our 50ml and 100ml sprays are ideal for on-the-go use, while the 500ml gel pump is perfect for home or workplace use. Refill bottles offer the best value for customers who use hand sanitiser regularly.

Are Honey Tree Sanitisers safe to be used by children?

Yes. Honey Tree Hand Sanitiser is suitable for everyday use and is a popular choice for families. Many parents use it for their children when soap and water aren't readily available, whether at school, the playground, in the car or while travelling. As with any hand sanitiser, young children should use the product under adult supervision and according to the directions on the label.

How long does shipping take?

We aim to dispatch all orders within 1–2 business days. Once shipped, delivery typically takes 1–3 business days for most New Zealand addresses. Rural deliveries may take a little longer.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping charges will be displayed before payment is completed.

Do you ship throughout New Zealand?

Yes. We ship nationwide, including rural addresses across New Zealand.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your parcel's journey.

What if my parcel is delayed?

While most orders arrive within the expected timeframe, occasional courier delays can occur. If your parcel appears delayed, please contact us and we'll be happy to assist.

Can I change my shipping address after placing an order?

If your order has not yet been dispatched, we may be able to update your shipping address. Please contact us as soon as possible after placing your order.

Do you deliver to PO Boxes?

Yes, we can deliver to most PO Boxes within New Zealand. If there are any delivery restrictions, we'll contact you after your order is placed.